Due to the Corona Virus, shipping to Italy is not supported currently and the shipping time will be extended.

If your package is in transit but cannot be delivered due to the logistics limit in your country, we cannot arrange the refund. If you still can't receive the package after the logistics returns to normal, a refund is acceptable.


Shipping Fees

We provide free shipping for all orders over £100.00 made on JDAM Security Ltd's official online store. JDAM Security Ltd uses the best carriers in the business to make sure your orders get to you ASAP. However, we are NOT responsible for any tariff or customs fee, duty, tax, or brokerage fee (if needed). These fees are the recipients’ responsibility.


Notices, Terms and Risks

All of your orders made on JDAM Security Ltd's official online store will be processed within 3 business days (except pre-orders).


The estimated time listed above is our best estimate only, and JDAM Security Ltd is NOT liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.


You are responsible to make sure your address is 100% correct and complete. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss. We are NOT responsible for any loss due to the incorrect address or a fraudulent transaction.


Generally, orders have been shipped out cannot be cancelled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. JDAM Security Ltd is not responsible for any duty or any charge.


When the products are delivered, you are responsible for checking the order is complete and undamaged. You need to check the products carefully for any damage before you sign for the delivery. If there is any damage, you have the rights to refuse the delivery and let the delivery person know the reason for the refusal.


If you have any question about your orders, please contact our support team.


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